We want you to understand the types of information we collect as you use our Service.Information You Create or Provide To Us
Account Information: information required when setting up a username you have chosen, such as your name, and password. Bear in mind that false, incorrect, or out-dated information may impair ScootRoute’s ability to provide you with the Services and to contact you when necessary. ScootRoute will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you may not be able to set up a username or to be provided with certain features.
Information that you choose to share with ScootRoute: information that you choose to share with ScootRoute, including your name, email, a username you have chosen, password, reports associated with your username, phone number(s), rider type, scooter type and other scooter details and any other information you choose to include in an open text-box field within the Service. Even if you aren’t signed in to a ScootRoute account, you might choose to provide us with information – like an email address to receive updates about our services.
Communication which you choose to conduct through the ScootRoute Service: We may also collect information when you exchange communication with ScootRoute, for example, if you submit a request, contact ScootRoute’s support team, or report a violation to the abuse team.
Information from your social networks which you choose to connect to your ScootRoute Account: you may choose to connect your ScootRoute Account to your social network account(s). If you choose to do so, you may choose to share with ScootRoute and/or other users information from your social network accounts, such as your Facebook profile photo or other personal information shared by you.
Information We Collect As You Use Our ServiceWe collect information about your activity in the Service, including features which are meant to personalize your experience. This includes things like finding you the preferred route and proposing favorites or destinations commonly traveled by you to streamline your search and travel. The activity information we collect may include:
Detailed location, travel and route information. Location and route information is collected for example in the form of GPS signals (combined with a time-stamp) and other information sent by your mobile device on which the Application is installed and activated. This location and route information is saved to a route history of all of the journeys you have made while using the mobile application. The types of location data we collect depends in part on your device and account settings. For example, depending on your selected device settings and/or your account settings we may collect information about your location and travel (or lack thereof) also while you are not using the mobile application, in order to be able to tell you when to leave for planned trips, notify you about bad traffic in your area, provide you parking assistance, analyze how effective our ads are and more;
Terms or venues you searched;
Your views and interactions with content and ads;
Your voice and audio information when you use voice and audio features;
Communication or other content you chose to share with any third party, including ScootRoute users through the Service;
Your activity on third-party sites and apps that you chose to link to your ScootRoute account or that you interact with through the Service.
Meta-Data (Information About Your Device, Browser and App Use)Once you install the mobile application, ScootRoute collects information about the use of the Service and information from the device you have ScootRoute installed on. For example:
ScootRoute may collect and record how often you use the mobile application and for how long, your device type, unique identifiers, operating system type & version, battery usage, the third party web pages or applications you visit or use or interact with via the mobile application, information that you viewed on our Service, advertisements that are shown to you or that you view or click on, the fact that you used the Service to communicate with other users and the fact that you used third parties application/services via ScootRoute to communicate with third parties, and the duration of such communications, the Internet Protocol (IP) address and the name of the domain that serves you to access the Service, and the geographic location of the device that you are using to log in and use ScootRoute on.
We also collect information about the interaction of your devices with our Service, including, crash reports, system activity, and the date, time, and referrer URL of your usage or request, pages viewed, browser type, browser language, and other statistical data involving use of the Service.
Information We Collect About You From Our PartnersWe work with ad partners, including advertisers on our platform in order to show you more relevant and useful ads based on your ScootRoute activity and information associated with your device’s identifier (i.e, advertising identifiers or similar technologies) shared with us by our ad partners.We may also receive aggregated, non-personally identifiable information and analysis from third parties measurement services which help us understand how our users interact with our ads. We may also receive information from third party services about how ScootRoute’s own marketing efforts performed on third party sites or platforms.We use various technologies to collect and store information, including, cookies, advertising ID available on android mobile devices or similar technologies, local storage, browser web storage, application data caches, databases, and server logs.Geolocation InformationFor the avoidance of doubt, we will collect and track precise geolocation information (i.e., information about your precise location) from the mobile devices on which you have installed the our application.
IS INFORMATION SUBMITTED TO THE PUBLIC AREAS OF THE SERVICE PRIVATE?
DOES SCOOTROUTE COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE?
We are committed to protecting the privacy of children. The Service is not designed for or directed to children under the age of 13. We do not collect personally identifiable information from any person we actually know is under the age of 13. In fact, as currently operated persons under the age of 18 may not use the Service.By providing information to ScootRoute, you represent that you are 18 years of age or older.
WHAT DOES SCOOTROUTE DO WITH THE INFORMATION IT COLLECTS?
We use the information collected to provide the Service to you and process your transactions, to help us understand who uses the Service, for internal operations such as operating and improving the Service, to contact you for customer service and billing purposes, to facilitate the delivery of advertising, and, unless you opt out, so that we and third parties acting on our behalf can contact you about products and services that may be of interest to you.We may use your information to send you a welcoming e-mail that may confirm your user name and password. Unless you opt out, we and third parties acting on our behalf may subsequently send you electronic newsletters, contact you about the Service, products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with the option to change your preferences in each communication we send to you. You may also inform us by email to: [email protected]If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personally identifiable information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference.We may also use the information collected to send announcements and updates regarding the Service or, if applicable, about your billing account status. You will not be able to unsubscribe from these Service announcements and updates as they contain important information relevant to your use of the Service and are necessary for the performance of our contract with you.We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Service. We may link some of this information to personally identifiable information for internal purposes or to improve your experience with the Service.
WHEN DOES SCOOTROUTE DISCLOSE INFORMATION TO THIRD PARTIES?
IS THE INFORMATION COLLECTED THROUGH THE SERVICE SECURE?
We want your information (including personally identifiable information) to remain secure. We strive to provide transmission of your information from your computer or mobile device to our servers through techniques that are consistent with commercially reasonable standards and to employ administrative, physical, and electronic measures designed to protect your information from unauthorized access.Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk.
COULD MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?
Personally identifiable information collected on the Service may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Service may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such information. By using the Service and submitting such information on it, you voluntarily consent to the trans-border transfer and hosting of such information.If you are a user accessing the Service from a jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from those of the United States, please be advised that all aspects of the Service are governed by the internal laws of the United States and the Commonwealth of Massachusetts, USA, regardless of your location.
FOR HOW LONG WILL MY PERSONALLY IDENTIFIABLE INFORMATION BE KEPT?
We will only retain your personally identifiable information for as long as necessary to fulfill the purposes for which we collected it.To determine the appropriate retention period for personally identifiable information, we consider the amount, nature, and sensitivity of that information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personally identifiable information and whether we can achieve those purposes through other means, and the applicable legal requirements.
WHAT CHOICES DO I HAVE REGARDING MY PERSONALLY IDENTIFIABLE INFORMATION?
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?